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20% OFF ENTIRE ORDER USE CODE HEELTRANS1

FAQ

How can I view my order status or track my order?

There are two easy ways to get your order details online by visiting Track Order.

Check Order to view the status details of a single order by entering your order number, e-mail and billing zip code.

Sign in to your account to review the complete details of all your Heel Transformations orders.

We send order confirmation e-mails within 30 minutes of placement and shipment confirmation e-mails daily. If you didn't receive an order or shipping confirmation please double check your email spam/junk folder or use the online methods above.

To ensure you receive all your important e-mails from us, please add heeltranformations.com as a trusted website domain in your spam filter.

Can I cancel or change my order?

Be quick to cancel your order — To ensure that you receive your order as quickly as possible there is only a short time period after an order is placed to attempt a cancellation. Please email us at info@heeltransformations.com and if your order hasn’t been processed we will cancel it.

If we are unable to cancel your order, once you receive your order in the mail, simply return any items you do not want by following our Return Instructions.

Once an order has been placed we are unable to make any changes.

Where do you ship to?

We ship to all 50 United States, Military (AA, AE, AP) addresses, Puerto Rico, Guam, U.S. Virgin Islands and Canada.

Prices listed on the website are in US dollars and will be charged in US dollars for all orders placed.

Please visit our Shipping page for shipping information.

What types of payments do you accept?

We accept a wide range of credit and debit payment types including:

  • Discover, MasterCard, and Visa
  • PayPal

We do not accept: Checks, CODs or layaway plans

My order wasn't accepted, but there's a charge on my account. When will this charge be credited to me?

Each time order submit is clicked a pre-authorization transaction is processed. We have already submitted a reversal transaction. If you continue to see a pre-authorization transaction on your account, this hold will drop off from your account according to the payment method policy.

A credit card pre-authorization will generally drop off within 5-7 business days. Please contact your credit card company to find out exactly when the hold will be released.

If you used PayPal the pre-transaction notification will drop off your PayPal account within 30 days. You can contact PayPal to find out exactly when the pending transaction will drop off.

Why hasn't my package arrived yet?

Delivery time of purchased items depend on your chosen shipping method. A tracking number will be assigned once your order is ready to ship. Check Track Order to see all your order status' and tracking details, including expected delivery date. *Tracking information may not be initiated for up to 48 hours after an item is shipped from our warehouse.

What should I do if I think my package is lost?

We are not responsible for lost or stolen packages. However if your tracking number shows delivery, here are some tips:

  • If delivery was by USPS or Canada Post, contact your local Post Office to ask for carrier assistance where the package may have been left
  • Ask family, neighbors or property managers if the package was left with them
  • Check porches, gates and doorways

If you are still unable to locate your package, please call us at 1-800-381-3515 immediately for additional next steps.

Do you take returns?

If you aren't completely happy with your purchase, you may return unaltered, undamaged, unworn (no cut heel transformers will be accepted) products within 30 days of the ship date by mail. We will refund the purchase price, sales tax, and shipping costs. Please email returns@heeltransformations.com with all return request.

Please note: YOU ARE RESPONSIBLE FOR ALL RETURN SHIPPING FEES. We are not responsible for lost or stolen packages.

My favorite item is sold out, will it come back into stock?

Heel Transformations is always on the hunt to bring you a broad choice of new trendy fashion. We will restock most of our items. Please check our New Arrivals to find a new favorite or look on the product page for availability.

How do I get my pictures of me wearing your products on your website?

Email your pictures at slayingphotos@heeltransformations.com. By emailing us your pictures you are giving Heel Transformations permission to use your pictures in any online, video, or print marketing material. Not ALL pictures submitted will be posted.

What if I have more questions?

You can email us at info@heeltransformations.com or call 1-800-381-3515.

Do you do custom orders?

Yes. If you have an idea or want something custom you don’t see on our site email your request to info@heeltransformations.com and we will respond to you with feasibility and cost.

I would like to sell Heel Transformations products in my stores, who should I contact?

We are excited to develop relationships with wholesalers. Please email us at wholesaleinfo@heeltansformations.com